FAQ

Have questions?
We might have an answer for you!

Want to make purchase but have some doubts?

How can i reach to the customer care?

You can either drop us a message here or you can write to us at info@kyari.in.

How long does it take for the product to be delivered?

For the first few months after launch, we are having special delivery terms. Refer the below chart to know about the delivery windows:

Month of Order Placement Delivery Window
December 5 – 15 January
January 5 – 15 February
February 5 – 15 March

 

Once the order is shipped, it takes 3-5 days to get delivered at your doorstep.

Is it legal in India to use an Electroshock gadget?

Yes! The use and possession of electroshock gadgets is not illegal in India. In fact on account of the increase in crimes committed against women, the Government allows women to carry pepper sprays, stun guns and many such “less lethal weapons” for the purposes of self-defence.

However, the unnecessary use of such electroshock gadgets can attract battery charges as given under Section 350 of the Indian Penal Code.

Irresponsibly excessive use of electroshock gadgets can cause permanent damages hence proper know-how of the device before use is essential.

Is there an age restriction to use the smart stick?

Anyone can use the stick if they are able to handle it. But we do not recommend giving the stick in the hands of kids below 10 years of age. One should use the stick in SAFE MODE when using it in presence of young kids.

In which states are you delivering?

We deliver in all states across India. If your delivery address is situated at a remote location, it is preferred to have it cross checked with us once.

We offer free delivery across India. If your address is situated at a remote location, some special delivery charges may apply.

What forms of payment are accepted?

Or payment gateway is powered by trusted Razorpay. We support Credit Cards, Debit Cards, UPI, Netbanking and Online Wallet payments.

We also support EMI, Pay Later options.

We do not support Cash on Delivery.

Is personalisation option available?

Yes!! If you want, we can add your name or any other text you want us to add. Personalisation is available at an added cost of Rs. 500.

What is the warranty policy?

We provide 1 year Carry-In Warranty. For 1 year from the date of purchase, Kyari will repair or replace (at our option) defective parts at no cost to the customer.

For more information please go through our Product Warranty Policy.

Are there any physical stores where I can experience the look and feel of the Kyari Products?

No, we currently do not have any physical stores. Since we are still a very new company, we are yet to go offline in India. If you are interested in being a Kyari business associate of your state, we would encourage you to apply here.

After Sales Questions

Can I exchange my product?

If you are not fully satisfied with any of your purchased Smart Stick Guardian Version, then you may exchange it for another version within 15 days of receiving the shipment.

All Kyari-manufactured accessories, including, but not limited to: Pro-Stand; stick charger; Smart Stick bag; cables; and wall mounts are not covered under the exchange policy.

Products that are customised for the customer will not be eligible for exchange.

Products can only be exchanged with other products of either same or less selling price.

For more information refer the Exchange, Refund, Repair and Return Policy.

Can I return my product after I have purchased it?

Since all the purchases made from Kyari’s online store are final, we do not offer refunds in exchange of returns.
If you are not fully satisfied with any of your purchased Kyari products from Kyari’s online store, then within 15 days of receiving of the product shipment, you can promptly contact us at info@kyari.in with the discontentment complaint.

Upon receipt of the complaint, our team will get in touch with you to evaluate the reason for discontentment. If team Kyari finds the discontentment complaint to be reasonable, then you may either exchange the product with another Kyari product or opt for an equivalent amount of store credit.

For more information refer the Exchange, Refund, Repair and Return Policy.

How do I cancel my order?

You can cancel your order at any time without any cost before the product is dispatched. Such cancellation request must be placed within normal business hours i.e. 10 a.m. – 7 p.m. In the event, a cancellation request has been placed after the business hours, it will be considered as a request placed on the subsequent day and Kyari shall not be liable if the Order is dispatched on the day of the receipt of such cancellation email after the business hours.

For more information refer the Terms and Conditions Policy.

How can I send my smart stick for repair?

In order for the products safely reach us for warranty repair, please make sure that the products are in the original packaging.

Our address is: Plot – 20/2/5, Surya Industrial Estate, Sahibabad Industrial Area Site 4, Ghaziabad, Uttar Pradesh 201010

For more information, please go through our Shipping Policy.

About Smart Stick Guardian

Is Smart Stick allowed on airplanes?

In accordance with airline luggage regulations, dangerous objects are generally banned from carry-on and checked-in luggage on flights or are subject to restrictions. However, these regulations vary depending on the airport, airline and country. You should therefore consult the website of your corresponding airport for detailed information on current regulations before you start your journey. Some countries have more stringent regulations about carrying objects that can be used as weapons, both in and outside airports. Please bear this in mind and make the necessary inquiries. In general, you can carry smart stick in airplanes as a check-in luggage, but it needs to go through special screening.

Is the Smart Stick water resistance?

Yes, Smart Stick is water resistant. It is IP 54 Rated. This means that the stick can be used in wet environments, but it should not be fully submerged in water.

Is it safe to use a Smart Stick?

Yes, it is 100% safe to use Smart Stick. Even 12+ year old kids can use the stick. But it is recommended to keep certain things in mind while using the stick:

  • Always use the stick in safe mode when you are around small children.
  • Make sure the electro probes are always secured with a cap.

How long does the smart stick run on a single charge?

Depending upon the usage and the weather conditions, if the stick is being continuously used, the battery can last from 12 Hours – 3 Hours.

If the stick is used ideally, then it can last a week.

The battery will be completely discharged in the given time frame when stick is being continuously used in following conditions:

Usage Battery Backup
Disarmed (Unused) 4 Months
Armed 1 Month
Light Pattern 1 9.5 Hrs
Light Pattern 2 4.5 Hrs
Light Pattern 3 3 Hrs
Light Pattern 4 9.5 Hrs
Light Pattern 5 9.5 Hrs
Light Pattern 6 12 Hrs
Light Pattern 7 9 Hrs
Panic Alarm 3 Hrs

Will I be electrocuted while using electro stun feature?

Not at all! The stick is designed in such a way that until the electro probes are physically touch, one cannot get electrocuted.

Even if someone accidently touches the electro probes, the shock is not lethal at all.

But it is advised to use it cautiously near kids. Please refer this video tutorial to know the ideal way of using the electro stun mode.

Is smart stick rechargeable?

Yes, it is rechargeable. Use the provided C-type charger to charge the stick

How to maximize the life of my Smart Stick?

Health of any gadget is determined by how well we maintain it. In case of Smart Stick, it is extremely important to maintain the Joint and the Cap of stick. Here is a detailed video of how you can maintain the stick by following some simple cleaning rituals.

Are the Smart Stick batteries replaceable?

No, the batteries are not replaceable. You can charge the battery once it is discharged and if you are facing any battery related issues then you can contact us on: customer@kyari.in

Is there a user guide for Smart Stick?

Yes, please click on this link to view the comprehensive user guide of Smart Stick Guardian

How do I maximize the battery life of my smart stick?

Here are some tips you can follow to have a longer battery life of your Smart Stick:

  • Don’t let your stick to be fully discharged. As soon as you see the battery level going down, put it on charging.
  • Do not overcharge your stick.
  • Do not leave the stick exposed in direct sun for too long. When the batteries are exposed to extreme heat, they tend to degrade early.
  • Minimize exposure to cold temperatures while storing the stick.

All these mentioned points will help improve the life of the Smart Stick Battery.

How to use the electroshock feature?

Here is a video demonstrating the correct way of using the electro stun feature.

Questions addressing 'Kyari for Wildlife' products

Can these products be delivered out of India?

YES!
We ship our products across the world. Additional shipping chargers would apply.
So far we have shipped our products to Malaysia, Africa, Bhutan, Sri Lanka.

What is the warranty offered with the products?

We offer 1 year carry-in warranty for ANIDERS and Smart Stick. For small technical fixes and assistance, we offer on-call assistance.

How much time will it take to ship the products?

Within India: The Shipping time varies from 3-7 days depending on the delivery location. We ship the devices to even the remotest part of India, so if you have any questions regarding shipment at your location, feel free to reach out to us at info.kyari@gmail.com or call/message us at +91 9958276778

Outside India: The shipping time is highly variable (ranging from 5-15 days) depending upon the mode of shipping and location.

Do you ship in villages in remote areas?

Absolutely!
We have shipped our products to some of the remotest parts of India. Reach out to us to further enquire about the shipment to your village: wildlife@kyari.in

How much shipping charge will be applicable?

Within India: We do not charge additional shipping charge. In some cases, if the location is extremely remote and is not accessible , extra shipping charges might apply.

Outside India: The shipping cost depends on the location, mode of shipment, weight of consignment.

How do I get replacement for a damaged/faulty set?

All our products go through stringent quality checks before leaving the factory but if there is any manufacturing damage or the product was damaged during shipping, we would send a replacement if required.

How effective is ANIDERS?

ANIDERS is effective up to 95% of the times.

Do weather conditions affect the functioning of ANIDERS?

ANIDERS is weather proof. It can withstand heavy rains, snow and strong winds.

Does ANIDERS work on all animals?

ANIDERS is effective on all wild animals like Elephant, Tiger, Leopard, Nilgai, Wild Boar and Deer. It can detect animal motion even at night and effectively protect the land from wild animal intrusion.
ANIDERS is not effective on Monkeys.

Who can use Smart Stick Forester?

This personal protection gadget is specially designed for forest rangers, forest officers, wildlife researchers and conservationists.

We hope your questions were answered. If you still have any question, feel free to drop us a message here or write to us at
info@kyari.in